Thursday, January 24, 2008

Just a few words...(or many, either way)

You all should have known it was coming. I haven't ranted in a while, but the time has come. Before I start, I need to say a few things. Although I'm not glad that we had a frozen pipe that burst into our house, I have been really pleased with how things are going. The company that is taking care of everything is really great. They really seem to be sincere when they say that they want us to be happy with everything. I would definitely recommend them to anyone. Anyway, I'm saying all this because I'm a little frustrated now. I know that it will all work out, but I just need to get this out.

Here goes...the subcontractor that is doing our floors has been awesome as well. They were finishing the hardwood on Tuesday evening when a supervisor or someone stopped by to check on things and see how it turned out. The only thing I could see when I looked in the hallway, was that there was a large area of wood that was darker than the rest. It was very obvious to me, and as soon as I pointed it out, it was obvious to everyone else. I know that wood isn't all exactly the same color, and to me that's part of the charm, but it just looked really bad all in one spot. What I loved is that they didn't spend any time arguing with me about it, but went straight to fixing the problem. They removed several boards and replaced them with some lighter ones, and it looked much better. So, we thought the problem was solved, and that we were only days away from having the house all back together. Well, the next morning when we looked at the floor, there were several big areas that weren't even touching the foundation. You could walk on them and they would just pop back up. I don't know why they didn't stick, but they didn't. The owner of the company called to see if we were satisfied with the floors, and when I told him that we weren't, he sent them back out to check it out. They had no good explanation, but the decision was made to rip out the entire hallway, and do it again. He mentioned trying to inject some more glue under the wood, and put some weight on it to see if that would help. He didn't seem to think that would work, and I didn't like the idea of just repairing it. I don't want it to look repaired or patched. I want it to look as good as it did before any of this happened. Surely that's not unreasonable? So, they ordered more wood and said that they probably wouldn't be able to do anything until Monday. I was excited about three whole days without any construction going on in my house. I was also very excited about getting out of the house. For most of the past two weeks, I've stayed home so they could get this stuff done. We've pretty much lived upstairs during the day and even at night. Well, of course they called me this morning, to see if they could go ahead and rip the floor up, so next week they would be ready to put the new one down. I was fine with that because I knew it wouldn't take that long to do, and Chloe and I could still go out in the afternoon. So, they show up and decide that they want to try the whole weight thing first. I'm okay with that too. I'm really not an unreasonable person, most of the time, but I'm still wondering why he changed his mind about it. Who knows. I showed them a couple of boards that definitely do need to be replaced, so they had to go back to the shop to get the wood and everything else they would need to take care of it. They left my house around 10:15, and said they would be back in about an hour. I've learned over the past few weeks not to expect them right on time, but it is now almost one, and they have yet to return. I'm now officially frustrated!! Going anywhere is out of the question now. I'm glad to be here during the day to make scheduling easier, but I'm tired of them assuming that I'll be here whenever they get here. Just because I don't leave my house to work doesn't mean that I don't have things to do. My time is just as important as anyone else's time. Maybe from now on I'll give them a two hour window, and if they don't make it then it their problem.

Okay, now I feel much better. I figure it's better to get it all out on here, instead of taking it out on them if they ever do come back. Even with the minor problems we're having, I feel like there's still a good relationship and I don't want to mess that up. Thanks for letting me get that out!

4 comments:

Renee said...

Good, healthy venting...you go, girl!!!

Wendy Worley said...

What are friends for??? Glad you could share!

Wendy Worley said...

By the way, Thanks for saying NO to Tracy! That was awesome!!!

Mindy said...

I am so sorry. Hopefully it will be all be over soon. Way to go, not backing down on them getting it RIGHT!!